Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
The impact you will have in this role:
The Associate Director, CCO Data Governance, will be responsible for leading the governance and enablement of data across the Chief Client Office (CCO). The successful candidate will ensure alignment with enterprise data standards, and enable effective, compliant, and value-driven use of data to support client-facing functions and decision-making.
This role will operate at the intersection of business, data governance, analytics, and technology, partnering across relevant enterprise functions to align business needs, validate requirements and ensure delivery of fit-for-purpose data assets.
Additionally the CCO Data Office will act as a liaison between business stakeholders and technical teams to define and champion data best practices, improve data literacy and drive innovation including AI adoption.
Your Primary Responsibilities:
CCO Data Governance
- Proactively identify and prioritize data gaps, opportunities, and dependencies, developing actionable roadmaps with business and technology stakeholders.
- Establish governance frameworks for how CCO data is managed and utilized, including the definition and maintenance of critical data elements, schemas, integration maps, business glossaries, ownership models, and stewardship expectations across key CCO data domains.
- Establish and chair CCO data governance forums, including decision-making processes, issue escalation routes, and reporting on progress against the data roadmap.
Data Ownership, Risk & Compliance
- Act as the business custodian for CCO data, ensuring appropriate ownership and controls, and maintaining alignment with firm-wide standards.
- Review and approve proposed changes to data structures, definitions, and usage to ensure data sustainability and integrity.
- Maintain CCO data quality standards through the implementation of score cards, compliance reporting and remediation processes for priority data sets, with clear accountability for issue resolution and continuous improvement.
- Oversee data lineage, classification, retention, and access control requirements for CCO data, and support audit, regulatory, and risk review activity as required.
- Define and enforce data usage standards and KPI definitions to ensure consistency in CCO insights reporting.
Data Enablement, Literacy & Change Management
- Promote a data-driven culture and strengthen data literacy across the CCO functions, including Sales, Relationship Management and Marketing, through guidance, training and best practices.
- Serve as a central point of contact for data-related questions and issues, and effectively communicate potential data impacts to senior stakeholders.
- Build and lead a network of data owners and stewards across CCO functions to embed accountability, improve adoption of standards, and accelerate issue resolution.
- Participate in enterprise governance forums to ensure CCO data considerations are embedded in enterprise change initiatives.
AI & Innovation Leadership
- Contribute to the CCO’s AI enablement strategy, including use case identification, and drive adoption of AI capabilities through training, governance, and continuous improvement initiatives.
- Partner with enterprise data, risk, legal, compliance, and technology teams to ensure CCO is contributing trusted data, clear controls, and sustainable operating practices to enterprise AI solutions.
- Ensure CCO alignment with responsible AI principles, risk, and compliance requirements.
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:
- Bachelor’s degree required.
- Minimum 8+ years experience in data strategy, including the establishment or scaling of data governance capabilities, operating models, or data offices within a complex organization.
- Extensive experience with Salesforce, Snowflake and Microsoft PowerBI, or other BI tools, is required.
- Track record of leading cross-functional initiatives across business, technology, risk, and compliance teams, with exposure to senior stakeholders.
- Experience supporting client, commercial, sales, relationship management, marketing, or other front-office data domains in financial services would be advantageous.
Talents Desired For Success:
- Ability to define governance artefacts such as business glossaries, data dictionaries, ownership models, lineage views, and data quality metrics.
- Knowledge of AI/ML concepts and enterprise adoption considerations.
- Experience driving data literacy or data culture programs.
- Familiarity with the regulatory, privacy, and risk requirements impacting data usage.
- Excellent stakeholder management, communication, and presentation skills.
- Ability to communicate complex data concepts and business-relevant insights to senior stakeholders.
- Strong program and prioritization skills, with the ability to translate business demand into sequenced roadmaps, delivery decisions, and measurable outcomes.
We offer top class training and development for you to be an asset in our organization!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at
www.dtcc.com or connect with us on
LinkedIn,
X,
YouTube,
Facebook and
Instagram.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
