Perci Health is reimagining how cancer care is delivered and experienced. As the UK’s largest virtual cancer clinic, we provide whole-person, end-to-end support - from risk reduction and early detection to rehabilitation and long-term recovery.

We exist to close the critical care gap in modern cancer services, combining digital innovation with expert-led human care. Backed by Macmillan Cancer Support and invested in by over 35 of the UK’s leading oncologists and cancer surgeons, we are building a new model of care, one that’s proactive, personalised, and precision-led.

We’ve pioneered Performance Oncology, a new standard of cancer care inspired by the principles of elite sport. Our multidisciplinary teams work collaboratively across more than 20 clinical specialisms to deliver personalised care plans that help people reduce risk, navigate treatment, manage side effects, and rebuild their lives.

At Perci, you’ll join a compassionate, mission-driven team united by one goal: to radically improve outcomes for everyone affected by cancer. Our innovative virtual clinic makes specialist-led care more accessible, reducing avoidable complications and transforming lives.

Founded by a cancer clinician and a digital transformation leader, Perci blends deep clinical insight with consumer-grade digital experience. Together, we’re setting a new benchmark for cancer care, proving that quality, compassion, and innovation can coexist.

Help shape the future of cancer care. Welcome to Whole Human Cancer Care.

Role Purpose

We are seeking an Operations and Governance Lead to drive operational excellence and robust governance across Perci Health. This role is responsible for leading cross-functional operations projects, managing clinical and corporate governance frameworks, and supporting data and research activities. It sits within the Operations function and directly contributes to Perci’s strategic goal of delivering safe, high-quality, and scalable cancer care.

Key Responsibilities

The post-holder will be expected to contribute the following key areas:

Project Management

Manage and lead operational projects and support client initiative, end-to-end, including tracking milestones, monitoring progress, and ensuring deadlines are met
Maintain oversight of active projects including: CIPN, PMI recognition, Professional QA, Data Dashboard, Automations, new DPO set-up, and Product Governance (where resource is available from the product team)
Report project status clearly to senior stakeholders and flag risks or blockers in a timely manner

Operations

Support the day-to-day operations of the business needs
Lead and manage the implementation and improvement of operational processes to enhance efficiency and productivity
Identify areas for process improvement and contribute to the development of practical, scalable solutions working closely with the Product and Technology teams
Lead Monthly Operations Meetings: develop slide decks, facilitate discussion, and communicate next steps to relevant stakeholders

Research and Data (ClinOps)

Support the Medical Director and Clinical teams with data pulls and analysis for clinical papers and publications
Lead on ad hoc data requests (typically weekly), including senior leadership requests for potential clients and external partners. Please note: this is a temporary responsibility which will be moved to the data function in future.

Governance and Risk

Facilitate the Governance and Risk meetings (chaired by our Medical Director): develop presentation decks, record meeting minutes, and track follow-up actions to completion
Facilitate Clinical Oversight Committee meetings, working closely with our clinical leadership team: develop presentation decks, record meeting minutes, and track follow-up actions
Manage Zoho Drive — ensuring document governance, version control, and accessibility of all key organisational documents
Review and manage all governance processes, ensuring risk reporting and key documents reflect any changes to process or policy
Manage all non-clinical monthly audits (plus one clinical audit, with clinical sign-off), and lead on any new audit creation and ongoing management
Serve as the escalation point for complaints management, ensuring timely, appropriate, and empathetic resolution
Lead on allied healthcare professional onboarding, operational training (e.g understanding our systems, processes and software) and ongoing compliance and quality assurance

Essential - Must Have

Proven experience in an operations, governance, or project management role, ideally within a healthcare, digital health, or regulated environment
Experience developing and maintaining governance frameworks, including risk management, audit processes, and version-controlled documentation
High proficiency in productivity and document management tools (e.g. Zoho, Google Workspace, Microsoft 365, or equivalent)
Proven ability to manage complaints and escalations sensitively and professionally
Demonstrated ability to manage multiple projects simultaneously, with strong attention to milestones, deadlines, and stakeholder communications
Strong analytical skills, with experience supporting data analysis or producing data outputs for clinical, commercial, or operational purposes
Excellent written and verbal communication skills, including the ability to produce clear, professional slide decks, meeting minutes, and reports for senior audiences
A self-starter who can operate autonomously in a remote-first, fast-paced environment and proactively identify solutions
Demonstrable commitment to diversity, equity, and inclusion, and an understanding of how to embed these principles into operational and governance processes

Desirable - Nice to Have

Formal project management qualification
Experience working in a digital health startup, oncology, or clinical operations setting
Familiarity with clinical governance processes, including clinical oversight committees, quality audits, and regulatory compliance in a healthcare context
Experience working alongside a Data Protection Officer (DPO) or supporting GDPR-related processes
Experience working alongside a Clinical Safety Office (CSO)
Knowledge of or experience with data dashboards and automation tools

Additional - Good to Have

Experience supporting clinical research or medical publications (e.g. data extraction, clinical paper support)
Familiarity with professional recognition or accreditation programmes (e.g. PMI, quality standards bodies)
Comfort working across clinical and commercial teams, bridging technical and non-technical stakeholders

30 days of annual leave per year, in addition to UK statutory and public holidays
3 days paid annually to volunteer with a charity or community group of your choice
Access to the YuLife wellbeing app
Company laptop and any additional equipment required for the role
Access to Perci's pension scheme
Income protection cover
Enhanced company sick pay
Enhanced maternity and adoption pay (primary carer): 20 weeks at full pay, 16 weeks at 25%
Enhanced paternity and adoption pay (secondary carer): 6 weeks at full pay, followed by 6 weeks at 50% of pay
Access to over 400 co-working spaces across the UK
Remote first working, supporting genuine work-life balance
Employee Share Option Incentivisation

Perci Health is an equal opportunities employer, ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

Perci Health

Latest Jobs

Operations and Governance Lead